1. Introduction
Welcome to IQ Signals. This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you use our mobile application ("App") and our official website iq-signals.com. We are committed to protecting your privacy and complying with global data protection standards.
2. Definitions
- Service: refers to the IQ Signals mobile application.
- Personal Data: any information relating to an identified or identifiable natural person.
- Usage Data: data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
3. Personal Data Collection
We collect information to provide a more stable and personalized trading signal experience. This includes:
- Contact Information: If you contact our support team (e.g., via email), we collect your email address and message history.
- Technical Identifiers: We collect device-specific information such as your IP address, Google Advertising ID (AAID), and unique device tokens.
4. Third-Party SDKs and Technical Partners
To ensure application stability, optimize signal accuracy, and measure marketing performance, we integrate the following Software Development Kits (SDKs):
- Google Firebase Analytics: For tracking app usage statistics and user engagement.
- Google Firebase Crashlytics: For real-time crash reporting and stability monitoring.
- Firebase In-App & Cloud Messaging: For delivering real-time signals and service updates.
- Mixpanel: For advanced behavioral analytics and feature optimization.
- AppsFlyer: For marketing attribution and measuring the performance of our advertising campaigns.
- OneSignal: For delivering and managing personalized push notifications.
- Android Install Referrer: To track the installation source from the Google Play Store.
5. Types of Data Collected Automatically
Through our technical partners, the following data is processed automatically:
- Device Information: Device model, OS version, language settings, and screen resolution.
- Usage Activity: Clicks, navigation paths within the app, session start/end times, and signal interaction data.
- Diagnostic Data: Battery level, signal strength, and stack traces for errors.
6. How We Use Your Personal Data
IQ Signals uses the collected data for the following purposes:
- To provide, maintain, and secure our Service.
- To deliver real-time trading signals based on cloud analytics.
- To notify you about changes, updates, or signals through push notifications.
- To analyze user behavior and prioritize new feature development.
- To detect, prevent, and address technical issues or fraudulent activity.
7. Legal Basis for Processing
We process your data based on your consent provided during the App installation and your legitimate interest in receiving the services offered by IQ Signals. We ensure that our data processing activities do not override your fundamental privacy rights.
8. Data Retention Policy
We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Usage data is generally retained for a shorter period, except when used for security improvements or to enhance app functionality. When data is no longer required, it is securely deleted or anonymized.
9. Disclosure of Personal Data
We may share your information in the following specific cases:
- Affiliates and Partners: We may disclose data to our trusted partners, including IQ Option, to facilitate service integration, affiliate tracking, and improve the user journey within the trading ecosystem.
- Technical Service Providers: To the SDK providers listed in Section 4 for analytics and messaging.
- Legal Obligations: If required by law or valid court order.
10. Advertising and Marketing Attribution
We use AppsFlyer to attribute installs to specific marketing campaigns. This allows us to optimize our advertising spend and provide more relevant content to our users. We do not sell your personal data to third-party advertisers.
11. Analytics and Optimization
We utilize Mixpanel and Firebase Analytics to better understand user interaction with our predictive models. This information is processed in an aggregated form to improve our signals' accuracy.
12. Push Notification Services
Our push notifications are powered by OneSignal and Firebase. These services use unique device tokens to ensure signals reach you instantly. You can manage notification permissions at any time through your device's system settings.
13. Data Deletion and User Rights
In full compliance with Google Play Developer Policies, we provide users with the absolute right to request the deletion of their personal data and device identifiers.
- How to request deletion: Please send an email to info@iq-signals.com with the subject line "Data Deletion Request".
- Processing: Upon receiving your request, we will identify your data (via Advertising ID or Email) and permanently purge it from our servers and third-party databases within 30 days.
14. Security of Data
We use industry-standard encryption protocols (SSL/HTTPS) and secure server environments to protect your information. However, please be advised that no method of digital storage or transmission is 100% secure.
15. Children's Privacy
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover a minor has provided us with data, we will delete it immediately.
16. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We recommend checking this page periodically.